Terms and Conditions

These terms and conditions are governed by the law of South Africa. Should you have any disputes with the terms set out below please send an email to legal@beautyontapp.co.za.

Shipping Policy

Please note that once goods are shipped, a tracking number will be emailed to you to enable you to track your order. Please note the onus is therefore on the buyer to track their order. By making payment you are consenting to this disclaimer.

Door-to-door shipping takes 2-5 business days depending on your location. Although we will endeavour to get your order to you as fast as possible please note that by making payment you accept that your delivery may take up to 5 days to reach you. Beauty on TApp cannot be held liable for delays caused by third party couriers.

Should there be persistent issues with your order due to issues with the delivery partner - we will work to resolve the issue on your behalf. Please send an email to customer@shopbeautyontapp.co.za should you require assistance.

DHL International orders may take longer than 5 business days based on your location. Please note that local customs and tax payments may be payable depending on jurisdiction legislation and these have not been included in the total on checkout.

Swaziland and Botswana orders sent via Shippi – Please allow 7-10 business days. Please note that customs will be payable once the goods have been declared by the courier. This amount will be invoiced and payable to the courier.

Change in the delivery address

Please note that address changes will not be made once your order has been shipped. The onus is on the customer to contact the delivery partner to facilitate delivery address changes.

Payment Options

We have a number of payment options available to customers. These are third party providers that assist with the facilitation of payments. All payment data is collected by these third parties and Beauty on TApp cannot be held liable for any discrepancies or issues with payment information. We have however endeavoured to only partner with reputable payment platform providers who prioritise the security of personal information and data integrity.

Should you experience issues with any of the payment gate providers such as a technical glitch please may you contact the payment gates to resolve. Contact details for provider are noted below:

Payfast: support@payfast.help or 021 300 4455
Payflex: support@payflex.co.za or 010 444 0004
Ozow: clientsupport@ozow.com or 011 054 4744

By making payment on your order you agree to the prices displayed on the website and cannot refute prices after making payment or on delivery. Please note that we reserve the right to cancel or refuse orders for any reason.

Refunds and Exchanges

As per South Africa's Public Health regulation, personal care products cannot be returned for exchange or refund once they have been delivered to you and proof of delivery is available. This policy is in place to prevent the potential spread of contaminants and to prioritise the safety of our customers.

A refund or exchange will only be facilitated for products that are damaged on delivery and proof thereof can be provided. Products must be in their original packaging and sealed. Should returned packaging be damaged or in an unsaleable condition we reserve the right to then reject a refund or exchange and the cost of collecting and reshipping the item will be charged to you.

A refund or exchange will only be facilitated once products have been inspected by our team and this must be reported within seven (7) days of purchase. Refunds and exchanges can take up to ten (10) business days.