Terms of service

Terms and Conditions

Effective Date: 27 April 2026

These Terms and Conditions apply to purchases made on beautyontapp.com and are governed by the laws of South Africa. If you have any legal queries about these terms, please email legal@beautyontapp.co.za.

By placing an order on BeautyOnTApp, you confirm that you have read, understood, and accepted these Terms and Conditions.

1. Orders

By placing an order, you agree to pay the prices displayed at checkout, including any applicable delivery fees. BeautyOnTApp reserves the right to cancel or refuse an order where necessary, including where there is a pricing error, stock issue, suspected fraud, payment issue, or operational constraint.

2. Product Availability

All orders are subject to stock availability. If an item becomes unavailable after you place your order, we may contact you to arrange a replacement, refund, store credit, or partial fulfilment.

3. Shipping and Delivery

BeautyOnTApp offers the following delivery options:

- R60 locker / dropbox delivery, where available
- R120 door-to-door delivery
- R89 Express Delivery / same-day delivery in selected eligible areas
- DHL Express international delivery

Door-to-door delivery usually takes 1 to 4 business days, depending on your location. We will always try to get your order to you as quickly as possible, but delivery timelines may be affected by courier delays, high-volume periods, public holidays, incorrect delivery details, or events outside our reasonable control.

Once your order has been shipped, a tracking number will be emailed to you. It is your responsibility to track your order and ensure that someone is available to receive it.

If there are persistent issues with your delivery, we will assist where possible. Please contact customer@beautyontapp.co.za with your order number.

4. Express Delivery

Express Delivery is only available in selected eligible areas and postcodes. If your address does not qualify, Express Delivery will not be available at checkout.

Express Delivery availability may depend on store stock, rider capacity, order time, location, traffic, and operational conditions.

5. International Orders

DHL Express international orders may take longer than 5 business days depending on the destination country and customs processing.

International customers are responsible for any customs duties, import taxes, clearance fees, or local charges required by their country. These costs are not included in the checkout total unless clearly stated.

6. Eswatini and Botswana Orders

Orders to Eswatini and Botswana sent via Shippi may take approximately 7 to 10 business days. Customs charges may apply once the goods have been declared by the courier. These charges are payable directly to the courier or relevant authority.

7. Delivery Address Changes

Delivery address changes cannot be guaranteed once an order has been shipped. If your order has already left our facility, you may need to contact the courier directly to request an address change.

Please make sure your delivery address, contact number, and email address are correct before completing payment.

8. Payment Options

BeautyOnTApp uses third-party payment providers to process payments securely. Payment data is collected and processed by those providers, not directly by BeautyOnTApp.

Payment providers may include:

Payfast: support@payfast.help / 021 300 4455  
Payflex: support@payflex.co.za / 010 444 0004  
Ozow: clientsupport@ozow.com / 011 054 4744

If you experience a technical issue with a payment gateway, please contact the payment provider directly and also notify us at customer@beautyontapp.co.za so we can assist where possible.

9. Pricing

All prices are displayed in South African Rand unless otherwise stated. Prices may change without notice. Once you complete payment, you agree to the price shown at checkout.

BeautyOnTApp reserves the right to correct pricing errors and cancel affected orders where necessary.

10. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Refund and Returns Policy.

You can view the Refund and Returns Policy here:
https://beautyontapp.com/policies/refund-policy

11. Customer Support

For order or delivery support, contact:

customer@beautyontapp.co.za

For order-specific queries, please include your order number.

12. Legal Contact

For legal queries relating to these Terms and Conditions, contact:

legal@beautyontapp.co.za