Contact information

Contact Us

Get in Touch

We would love to hear from you. Whether you have a question about a product, an order, a delivery, or anything else, our team is here to help.

1. Customer Support

For general enquiries, product questions, returns, refunds, and order issues:

Email: customer@beautyontapp.co.za
Phone: +27 718331331
Hours: Monday to Friday, 08:00 to 17:00 SAST
Response time: Within 1 business day

2. Order Enquiries

For questions about a specific order, dispatch, or tracking:

Email: orders@beautyontapp.com
Please include your order number in the subject line for the fastest response.

3. WhatsApp

Chat with us directly on WhatsApp:

WhatsApp: +27 718331331
Hours: Monday to Friday, 08:00 to 17:00 SAST

4. Live Chat with Bestie

Our online assistant Bestie is available 24/7 on beautyontapp.com to help with product recommendations, skincare routines, store information, and order queries.

5. Visit Our Stores

We have 7 stores across South Africa. Walk in for personalised skin and hair consultations, expert advice, and our full product range.

Gateway — Gateway Theatre of Shopping, Umhlanga, KwaZulu-Natal
Fourways — Fourways Mall, Sandton, Gauteng
Mall of Africa — Mall of Africa, Midrand, Gauteng
Menlyn — Menlyn Park Shopping Centre, Pretoria, Gauteng
Sandton — Sandton City, Sandton, Gauteng
Canal Walk — Canal Walk Shopping Centre, Century City, Cape Town
Hemingways — Hemingways Mall, East London, Eastern Cape

Store hours follow each shopping centre's trading times. Confirm specific hours on Google Maps or call the store directly.

6. In-Store Services

Skin Analysis Consultation: R285
Hair Analysis Consultation: R199

Bookings can be made online via BookX at beautyontapp.com or in-store.

7. Head Office

BeautyOnTApp (Pty) Ltd
128 Leslie Avenue
Fourways
2191
South Africa

8. Press and Media

For media enquiries, partnerships, brand collaborations, and influencer programmes:

Email: customer@beautyontapp.co.za
Subject line: "Media Enquiry" or "Partnership"

9. Wholesale and Stockist Enquiries

For brands interested in being stocked at BeautyOnTApp, or retailers interested in stocking our owned brands (Pastry Skincare, Mzuri Skin, B'AiR Skincare, Lelive, Forme, Skin Functional):

Email: customer@beautyontapp.co.za
Subject line: "Wholesale Enquiry"

10. Careers

We are always looking for passionate beauty advisors and team members to join our growing 7-store team.

11. Feedback and Complaints

Your feedback helps us improve. If you have a complaint or concern, please contact our Customer Support team first. Most issues can be resolved within 1 business day.

If your matter is not resolved to your satisfaction, you have the right to escalate to:

The Consumer Goods and Services Ombud (CGSO): https://www.cgso.org.za
The National Consumer Commission (NCC): https://www.thencc.gov.za

12. Social Media

Instagram: @beautyontapp
TikTok: @beautyontapp
Facebook: BeautyOnTApp
YouTube: @beautyontapp